What happens if my payment fails?

If a renewal payment fails, here’s exactly what happens — no scary surprises.

Days 0–7 — automatic retries

Stripe automatically retries the charge over the next 7 days. We’ll send you an email letting you know the payment failed, and you’ll see an orange banner in your account dashboard. Your service stays fully active during this window — your site doesn’t go offline.

Day 7 — if all retries fail, subscription is cancelled

If we still can’t process the payment after multiple attempts, the subscription is cancelled. Your site continues to work for another 14 days as a grace period.

Day 21 — automatic suspension

If the grace period expires without resolution, your site is suspended — visitors see a “Service Temporarily Unavailable” page and you can’t access wp-admin. The moment you update your payment method and the charge succeeds, your site is back online immediately.

To resolve at any stage: just update your payment method at /account/.